fred Customer service is totally crap. Pages. Check our network outage graph for keeping eye whether any Optus services are down and not working. Want to make a video call? Whirlpool Forums Addict reference: whrl.pl/ReaLzc. I was on a month to month plan with Optus. $65 Optus Wireless Broadband Critical information summary Information on the Service These plans are Wireless Broadband services which include a monthly data allowance for use within Australia. Can I use Optus Loop Live while I'm overseas? Placed order for new internet on 23/11. Comps. Terrible service trying to get any info about order. Login. Customer help on Optus home products and services. Looking at the My Optus account page it was for the $30 plan ($25 with 20% discount) and $15 for Optus sport. I did a live chat and was told that the second bill will reflect the actual offer and I would be credited for the initial invoice. How good is that! This summary does not reflect any discounts, bonus data or promotions which may apply from time to time. Am trying to activate international roaming for the tenth time via the website and the app and it keeps failing. Recharge with Credit Card or Debit Card User #244253 12309 posts. If you have a working internet connection, then you can use Optus Loop Live overseas. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. 5 days later, still not activated. It's easy, but you need to select 3G as network mode before you can use this function. Enter Prepaid Service Number to Recharge: Payment cards accepted. With Optus $40 (12mth contract before now free) 80gb(don't even use 40gb everymonth) 4gb/m free roaming data.. Join. Said he would book a technician. Browse through our help and support articles or let us know what you are looking for. Comps. Find the help you need with Optus. Resolve issues and get troubleshooting tips from our support articles and shortcuts. Ok cool maybe they can help me here. Just Invest on 06/11/2020 - 13:44 +1 vote. You can find optus chat by googling optus chat. Rang Tues and Wed and guaranteed delivery by 11/12. Reply. Questions and answers on billing and accounts, home phone, mobile phone and internet related topics. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. Making a video call with my mobile phone. BlazinPast on 12/12/2016 - 23:01 Last edited 12/12/2016 - 23:02. Thanks. Join. Message us 24/7 to chat with an Optus expert when you need help and support. Mmm, … posted 2014-Dec-22, 8:29 pm AEST onexone writes... so $80 isn't an unfair price to have a new unlocked phone. AdamK Master Computing Services. Also my internet is pretty crappy in 5169 at the moment. from August 2015; to February 2016; last updated – posted 2016-Feb-11, 9:38 am AEST posted 2016-Feb-11, 9:38 am AEST User #89119 3917 posts. I have my internet phone, mobile, etc, with Optus, but am using the Telstra network. I have just unlocked my Optus prepaid phone using live chat. Share. posted 2015-Aug-15, 9:25 am AEST O.P. Live chat tell me to go into optus store , optus store tell me to call optus. Optus Tower Not Working. Optus - Mobile contact information - compared. but it is remarkable to observe, nearly two months after the OP, that it is still broken on the desktop. Also my internet is pretty crappy in 5169 at the moment. Merchant reference: whrl.pl/Rentwa. posted 2014-Dec-22, 8:29 pm AEST ref: whrl.pl/ReaLzc. Hi … This plan is good and bad for me as I will be stuck to optus for life.. : / henrus on 06/11/2020 - 13:48 . When the 3G icon is … Web page not working correctly either. I tried to-day to change … ! Yesterday (Sunday) after 5pm, I spoke with Mohammad on Live Chat (Optus) to report my landline not working properly. Customer service is totally crap. posted 2018-Mar-6, 7:44 pm AEST ref: whrl.pl/Re6Kqb. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage I'm on a $90 plan so I'm definitely eligible. You've already flagged this Shantel Jennings 1 review. posted 2015-Aug-15, 9:25 am AEST ref: whrl.pl/Rentwa. Useful. So I need to talk to someone, but live chat not working on iPad or iPhone. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Login. Unable to contact a 'real' person at Optus to talk live regarding issue. Live. Mounty' Whirlpool Enthusiast reference: whrl.pl/Re6Kqb. Telstra technician arrived this morning at 11.30 and all was fixed by 12.15. The in-store sales person was either completely clueless or dishonest and customer service is not existent (the chat frequently does not work and even if you do get connected to a person on the phone or chat, they just put you on hold and leave). Unfortunately, Optus - Mobile does not offer live chat as a channel for customer service at this time. Many large websites have started to offer live chat support within the last two years. Not sure that I buy that so I will be checking it again soon! Any ideas? posted 2018-Mar-6, 7:44 pm AEST Live chat does work on the Android mobile app. Yep I'm on the same. 2020-12-11T06:14:41+00:00 @hayleymcn76 @Telstra worst service ever. It’s now 38 days counting. Hi - that link does not work. Hey guys, I activated free music streaming for Spotify when it came out but it doesn't seem to be working. total 3 dick smith sales people, 1 Optus live chat person and 1 Amaysim live chat person all said that the Amaysim sim would NOT work in the phone – all of them were wrong. Don’t sell these if you have no idea about delivering them. Or manage lost devices and service issues. Archive View Return to standard view. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Aum. Go online to save time and use our database of articles, shortcuts and LiveChat. Also my internet is pretty crappy in 5169 at the moment. Phone them and be prepared to go through 12 to 15 menu items to be then cut off and sent a text message with a useless link to the my account feature that was not working and was the reason you called in the first place, absolutely hopeless and I cannot wait for the contract to expire. It has a current Optus SIM so there was no problems unlocking it. @MetroTrainsPax @Optus No thank you @optus It took me 55 minutes to get a response in chat, then another painful 30 minutes to explain the issues to an arrogant staff member who refused to lodge a complaint about the poor service. #fail. Any ideas? Connection Type NBN FTTB (Fibre to the Building) 3 likes. Share. Forums. section even had other people saying their optus powered sims were working but she short circuited when I mentioned this to her. Hi I'm in the UK and my telstra phone is not working, I am unable to speak with anyone at Telstra, any ideas how I can talk to them, Does Live Chat Work - 864965 Above are our top recommendations for how to contact Optus - Mobile, including their top phone number and live chat options. I have had major problems with optus prepaid activation. Also my internet is pretty crappy in 5169 at the moment. *Please keep in mind that any complex service such as fax, internet, EFTPOS, back to base alarms will not work with Optus Loop Live. Something’s not working smoothly? Pages. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Mobile; Optus Prepaid Activation Problems. Still no modem. User #410950 537 posts. Live chat can be used for prospective customers in order to help them with their buying decision or for current customers who need support with a product they have already bought. I purchased some optus starter kits from Coles this week for $10 ($30 value). Tried to activate and port over from Vodafone. Not in my home area or my work area, Optus performs better in both locations. Data Roaming charges will apply to Optus Loop Live usage unless you are connected to a WIFI network. Any ideas? Get your support answers here. Live chat does not work at all. Any ideas? Contact Optus customer service. Sweetnsour on 11/06/2016 - 20:21. @Kerry_Berri @Optus I can’t live chat for help through the app without an account, but I can’t get into my account and get no reset email. #complaint I am a customer - you have my details - CALL ME ! Was told to expect up to 14 day wait. Live. Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. Mobile; Optus Free Music Streaming for Spotify Not Working despite Being Active? The optus website in it's help discussions? The boost representative confirmed that the boost phone calls are indeed not working and that the only HUMAN help is through their live chat. Forums. 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