Connecting the Surface Ergonomic with bluetoothctl. Connectivity between your Bluetooth keyboard and your computer depends on your Bluetooth transceiver. See if the mouse or keyboard has power. The Surface Ergonomic has a much better build quality, typing quality, and compatibility with different operating systems. Re-pairing the device to the host may resolve the issue. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Source: Microsoft Lastly, the Microsoft Modern Mobile Mouse is now available in Sandstone, … After you made sure the uhid module is loaded, you can pair the Surface Ergonomic with bluetoothctl: # bluetoothctl. Remove and Re-Pair the keyboard to your Surface or Windows 10 PC. For Microsoft Modern Keyboard with Fingerprint ID , follow the steps at Set up Microsoft Modern Keyboard with Fingerprint ID. This makes the keyboard discoverable. For information on how to pair and remove the keyboard, go here. To see how, go to Install Surface and Windows updates. Most Microsoft or Surface Bluetooth mice and keyboards require a PC with Bluetooth 4.0 or newer and designed to be full featured with Windows 10. The keyboard is not connected so I can't type in the code. Make sure your PC is compatible with Bluetooth 4.0 (LE). I recently purchased the ergonomic surface keyboard however I can't get it to pair with my mac laptop. If you already tried to pair the device make sure you remove it first (remove 00:00:00:00:00:00). However, when I try to pair it with my mid 2011 iMac (also running High Sierra) it just won't pair. The Surface Ergonomic's Bluetooth connection also makes it more versatile, but it doesn't have backlighting, which the Tru-Form 150 has. * The Microsoft Bluetooth® Keyboard features time-saving shortcut keys and pairs with your laptop via Bluetooth. For the meantime, you may try the steps might help fix the issue: On your Surface Keyboard or Surface Ergonomic Keyboard, press and hold the pairing button on your keyboard for 5-7 seconds, then let the button go. If your keyboard did not include a Microsoft Bluetooth transceiver, you must pair the device by using your computer’s built-in (non-Microsoft transceiver) and the computer’s Bluetooth software configuration program. Microsoft Bluetooth® Mouse features precise scrolling and navigation. It paired with my mid 2011 MacBook Air running High Sierra straight away. Currently running OS Mojave 10.14. This starts the interactive bluetooth configuration prompt. The pairing button is on the bottom of the keyboard next to the battery cover. Press the pairing button on your mouse or keyboard for 5-7 seconds, then let the button go. The Microsoft Surface Ergonomic Keyboard is much better than the Adesso Tru-Form 150. 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